Support
Support you won’t find elsewhere
Customer Support
At T3, we prioritize providing exceptional customer support to ensure you have a seamless experience with our platform.
Live Chat
For immediate support, we offer live chat agents accessible within the T3 platform.
contact us
If you prefer, you can also reach out to our support team via email
onboarding guide
Getting started with T3 is easy
We know every business is unique. That’s why we take the time to understand yours. From setup to ongoing support, our team is here to make sure you get the most out of T3.
Seamless setup & integration
We’ll help you onboard quickly, so you can start optimizing your fleet right away.
Reliable support, anytime
Whether it’s hardware, software, or troubleshooting, our nationwide team has your back.
A platform that grows with you
Your feedback helps shape T3, ensuring it evolves to meet your fleet’s needs.
With T3, we’re with you every step of the way.
T3 Help Center
Beyond live chat, we provide a comprehensive T3 Help Center filled with self-serve articles and guides to help you navigate and maximize T3's features. You can access these resources at any time to find answers to common questions and detailed instructions on various functionalities.
Frequently asked questions
How does T3 handle International Fuel Tax Agreement (IFTA) reporting?
T3 logs fuel usage and mileage for each state, generating easy-to-submit IFTA reports and reducing tax filing errors.
How does T3 help with Hours of Service (HOS) compliance?
T3 offers Electronic Logging Device (ELD) and DVIR tools to help your fleet meet Hours of Service (HOS) and safety reporting requirements, helping you stay audit-ready.
Can I customize alerts for different safety concerns?
Yes, T3 allows you to tailor alerts based on specific safety and operational needs, ensuring you stay informed about the most critical events in your fleet.
Can I customize my reports with T3?
Yes. T3 offers custom reporting with filters for job site, asset type, or time frame, and more. You can automate report delivery to ensure you always have accurate insights at your fingertips.
How does T3 automate compliance and reporting?
T3 automates the tracking and reporting of safety, inspection, and regulatory data, eliminating the need for manual record-keeping. With customizable reports and powerful analytics dashboards, you can ensure compliance with industry standards and gain real-time insights into your fleet’s performance.
What can I do with the T3 Mobile app?
The T3 mobile app allows you to track equipment in real time, manage work orders, complete machine inspections, monitor utilization data, and even manage EquipmentShare rental assets - all from your mobile device.
Is the T3 Mobile app available for both iOS and Android?
Yes! You can download the T3 mobile app from both the Apple App Store and Google Play.
How does the Driver Coaching Center help improve driver behavior?
The Driver Coaching Center provides access to incident footage and driving data, allowing fleet managers to review events and coach drivers on safer practices.
Can T3 help with assigning and tracking work tasks?
Yes, T3 allows fleet managers to allocate tasks efficiently, track job progress in real-time, and optimize asset deployment for better productivity.
How do T3 digital inspections improve fleet safety?
T3 digitizes inspections, making it easy to document issues, track maintenance, and identify and report issues before they lead to failures.
How do T3 Dash Cams protect against false claims?
With secure, time-stamped video footage, you have indisputable evidence to defend against false claims and legal disputes.
Can T3 Dash Cams help lower insurance costs?
By improving driver behavior and providing reliable incident footage, T3 Dash Cams may help reduce insurance premiums.
What types of driving behaviors do T3 Dash Cams monitor?
T3 Dash Cams track distracted driving, harsh braking, seat belt and cell phone use, unsafe following distance, and more to help prevent accidents.
Can I live stream footage from T3 Dash Cams?
Yes, T3 Dash Cams offer live streaming and HD recording with night vision, so you can monitor your fleet anytime, anywhere.
How do AI-powered T3 Dash Cams enhance fleet safety?
T3 Dash Cams use AI to detect risky driving behaviors, provide real-time in-cab audio and visual alerts to drivers, and automatically capture critical events to prevent accidents.
How does T3 help prevent theft of my equipment?
T3 combines real-time GPS tracking, custom geofences, and SMS/email alerts to protect your equipment from theft and misuse.
How can geofencing help protect my equipment?
T3 lets you set virtual boundaries around job sites, storage yards, etc. You’ll get alerts when assets enter or exit those zones unexpectedly.
How do T3’s real-time alerts work?
Real-time alerts are instant notifications sent via SMS or email whenever there is unauthorized use or when equipment enters or exits designated zones. These alerts keep you informed of potential theft or compliance violations, so you can act quickly to protect your assets.
Does T3 provide maintenance alerts?
T3 allows you to set and track service reminders that keep you on top of maintenance schedules.
How does the T3 Mobile App improve fleet maintenance?
The T3 Mobile App lets you track service intervals, update work orders, and monitor equipment performance in real-time, no matter where you are.
Can T3 help prevent equipment breakdowns?
Yes, T3 streamlines inspections with task lists, reports, and creates live updates, allowing you to catch potential issues before they lead to costly repairs.
Does T3 help lower rental equipment costs?
Yes. By showing utilization across both owned and EquipmentShare rented assets, T3 helps you off-rent idle machines, avoid duplicate rentals, and reduce unnecessary spending.
How does T3 help automate maintenance schedules?
T3 automates work orders and service alerts based on engine hours, mileage, and other key metrics, ensuring you never miss critical maintenance.
How does T3 improve fleet efficiency?
T3 tracks asset utilization, idle time, and performance data, helping you reduce downtime, optimize job site deployment, and eliminate wasted equipment.
How does T3 fleet management software help manage mixed fleets?
T3 connects to all asset types, providing a single platform for tracking location, usage, maintenance, and security - no matter the manufacturer.
Can I track my fleet in real time?
Yes, T3 offers real-time GPS tracking, so you always know where your equipment is and how it's being used.